Complaints & Inquiries
We strive for perfection, but if anything is less than exemplary, we are here to resolve it.
Every creation undergoes strict quality assurance. If you notice any stone setting defects or gold weight discrepancies, please contact our resolution team.
Our Resolution Process
1. Submit Details
Contact us via vamiexports@gmail.com with your order number and close-up images of the issue.
2. Expert Evaluation
Our master gemologists evaluate the concern and coordinate return shipping for physical inspections.
3. Repair or Replacement
Verified defects are resolved under warranty with complimentary repair, metal casting corrections, or item replacement.
Direct Resolution Inquiry
If you have an urgent inquiry regarding custom castings or precious stone settings, please reach out to our dedicated support.